Shipping policy

Shipping Policy

Order Processing All orders are processed within 1 working day. Orders are not processed or dispatched on weekends or public holidays.

Local Delivery (South Africa) Local parcels are sent via Bob Go. Delivery is between 1 and 3 working days after dispatch.

International Orders International orders (including deliveries to the United Kingdom, United States, and other countries outside South Africa) are shipped on a quotation basis. Shipping costs will be calculated and communicated to you after your order is placed. We will contact you with a shipping quote before processing your order.

If you accept the shipping quote, your order will be processed and dispatched promptly. If you decline the shipping quote, your order will be cancelled and a full refund will be issued.

Packaging All Chakor Handmade items are carefully packaged to ensure they arrive safely. As handmade artisanal pieces, extra care is taken with each parcel.

Questions If you have any questions about your order or delivery, please don't hesitate to contact us.

International Shipping

We ship worldwide from Johannesburg via Tunl, with door-to-door delivery straight to you — no PO Box deliveries please.

Shipping costs are calculated at checkout. Please note that your country may charge import duties or customs fees on arrival — these are outside our control and would be for your account. If you're unsure, a quick check with your local post office or customs office will give you a good idea of what to expect.

We're always happy to help with any shipping questions before you order — just reach out