Refund policy
Return & Refund Policy
30-Day Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns To be eligible for a return, the item must be:
- In its original condition, unworn or unused
- In its original packaging with all tags attached
- Accompanied by proof of purchase
Certain items cannot be returned, including custom or personalized products, personal care items, sale items, and gift cards.
How to Initiate a Return To start a return, please contact our support team. Returns must be pre-approved — items sent without prior approval will not be accepted. If your return is accepted, you will receive return instructions. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
International Orders — Shipping Quote Declined If you placed an international order and choose to decline the shipping quotation provided, your order will be cancelled and a full refund will be issued to your original payment method within 10 business days.
Damages & Issues Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Exchanges The fastest way to exchange an item is to return it and place a new order for the replacement.
Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds are processed to your original payment method within 10 business days. Banks or credit card companies may take additional time to process.
If more than 15 business days have passed since your refund was approved, please contact us.
Consumer Protection Act (CPA) Compliance This policy aligns with South Africa's Consumer Protection Act. Customers are entitled to refunds or replacements if goods are defective, not fit for purpose, or do not match their description. Faulty items may be returned within six months for a repair, replacement, or refund, subject to assessment.
Cooling-Off Period for Online Purchases In accordance with South African e-commerce laws, consumers who purchase online have a 7-day cooling-off period to cancel their order and receive a full refund, provided the item is returned in its original, unused condition.